Frequently Asked Questions

Shipping

Orders typically leave our warehouse within 2-4 business days, and are shipped via USPS. You'll get an order confirmation when we've received your order and another email with tracking information when it's shipped.

All products are ready to ship unless otherwise noted on the product page.

*SHIPPING TIME MAY BE DELAYED DUE TO COVID-19 AND UPCOMING HOLIDAY SEASON*

Yes! We offer international shipping. We ship worldwide using DHL Express and domestically within the US using USPS.

For any inquiries regarding shipping, please contact sales@forgiveoursins.co

USA: You will receive your order 2-6 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two days to process your order. Unfortunately, we can't make the trucks go any faster. Please understand that due to COVID-19 these dates may be extended. 

International: You will receive your order within 6-12 business days. Please understand that due to COVID-19 these dates may be extended.

We are not responsible for lost, stolen or damaged packages. We recommend that you contact your local carrier office with your tracking number.

All of our products are priced in US Dollars (USD).

Returns and Exchanges

We can only accept returns/exchanges for reasons of our fault, e.i. wrong size sent, damaged product, etc. on unworn items with original tags and packaging. If you have an issue with your order, please Contact Us immediately. We cannot accept returns/exchanges for any other reasons.

Due to high demand and limited stock, we cannot accept cancellations, returns or exchanges at this time.

You can sign up for restock alerts on the product page or sign up for our mailing list to be notified when an item is restocked.

Refund Policy

We only accept refunds for reasons of our fault, e.i. wrong size sent, damaged product, etc. on unworn items with original tags and packaging. If you have an issue with your order and would like to request a refund, please Contact Us immediately. 

The refund process usually takes between 5-10 business days, you will receive a confirmation e-mail once your refund has been processed. Please check the status of the refund with your bank as times may vary.

Discount Codes

Discount codes can be applied on the checkout page, and can not be applied after the customer has checked out.

Discounts can not be applied to past or previous orders.

Please contact sales@forgiveoursins.co for any further questions or inquiries.

Pre-Orders

Pre-order items will ship once stock becomes available. The estimated delivery date will be listed in the product description of the item. You will receive an email with tracking once it’s been shipped. Pre-order shipping dates are subject to delays. Pre-orders are not eligible for cancellation or refunds. Please note that if you purchase a pre-order item with an in-stock item, it will ship when all pieces are available unless otherwise selected at checkout.